Refund Policy

Refund Policy

Thank you for choosing our products. We are committed to providing you with quality products and services. Please read the following refund policy carefully before purchasing:

1. Received Goods

If you have received the product and encounter any of the following situations, you may apply for a refund or exchange:

Applicable Situations:

  • The product has quality issues (e.g., keycap defects, printing errors, etc.).
  • The product significantly deviates from the order description (e.g., color, design, material, etc.).
  • The product was damaged during shipping (relevant proof is required).

Shipping Costs Allocation:

  • If the issue is caused by us or the logistics provider, we will bear the return shipping costs.
  • If the issue is caused by the customer (e.g., providing incorrect design files), the customer must bear the return shipping costs.

Refund Process:

  1. Contact customer service within 7 days of receiving the product, providing the order number, a description of the issue, and relevant photos or videos.
  2. We will review and respond within 1-3 business days.
  3. After approval, please return the product to the designated address.
  4. Upon receiving and confirming the returned product, we will process the refund or exchange within 5 business days.

2. Undelivered Goods

If you have not received the product, it may be due to the following reasons:

Applicable Situations:

  • The logistics information shows delivery has been completed, but you have not received the product.
  • The logistics information has not been updated for a long time, indicating the product may be lost.
  • The courier cannot contact you, resulting in undelivered goods or customs clearance issues.

Shipping Costs Allocation:

  • If the product was lost or damaged during shipping, we will assume full responsibility and offer free reshipment or a full refund.
  • If the product was undelivered due to an incorrect address provided by the customer or inability to contact the customer, the customer must bear the reshipping costs.
  • If the courier or customs cannot contact you when required, the customer must bear all costs incurred during the transaction.

Processing Steps:

  1. Contact customer service, providing the order number and logistics information.
  2. We will contact the logistics company to verify the situation.
  3. If the product is confirmed to be lost or damaged, we will reship or refund.
  4. If the issue is due to our inability to contact you, we will not provide a refund.

3. Refused Delivery

If you refuse to accept the delivery for the following reasons, please be aware of the related rules:

Applicable Situations:

  • The product has quality issues or significantly deviates from the order description.
  • Refusal to accept due to customs duties or other fees.

Shipping Costs Allocation:

  • If the product has quality issues or deviates from the description, we will bear the return shipping costs.
  • If the refusal is due to customer reasons (e.g., disliking the product, refusal to pay customs duties), the customer must bear the return shipping costs and related customs duties.

Processing Steps:

  1. Contact customer service promptly, explaining the reason for refusal.
  2. If the issue is caused by us, we will arrange for a refund or reshipment.
  3. If the issue is caused by the customer, the customer must bear the related costs. (We recommend contacting the courier to inquire about any issues during delivery. If the courier encounters problems and cannot contact you, we will not provide a refund or reship the order.)

4. Exchange Service

  1. If the product has quality issues, you can choose to exchange it. Please contact customer service within 7 days of receiving the product, and we will arrange the exchange and bear the shipping costs.
  2. If there are no issues with the product and you wish to exchange it, please contact us within 7 days, ensuring the packaging and product are in their original condition (only unopened packages are allowed). In such cases, you will typically need to bear all exchange-related costs.

5. Disclaimer

  • Customized products with errors in the design files provided by the customer are non-refundable.
  • We are not responsible for delays or damages caused by force majeure events (e.g., natural disasters, pandemics, etc.).

6. Contact Information

If you have any questions, please contact customer service:

Do you have any question?